Shipping and Returns

Shipping

UPS Shipping Notices

UPS Service Guarantees Suspended (opens in new window)

United States Shipments

All orders will be shipped via UPS Ground (unless otherwise noted) to all destinations in the United States only (For International shipments, please see below.). Please note that UPS will not ship to a P.O. Box and all shipments are required to have an actual street address. Our shipping and handling rates cover the cost of shipping plus packaging materials and/or processing in a simple tiered rate policy.

Wurth Louis and Company stocks most products for fast, same day shipping via UPS Ground.

United States Only Shipping and Handling Rate Chart
(based on order subtotals):
$0.00 – $24.99 $14.95
$25.00 – $49.99 $17.95
$50.00 – $74.99 $22.95
$75.00 – $149.99 $24.95
$150.00 – $199.99 $28.95
$200.00 – $249.99 $31.95
$250.00+ *Free Shipping

*Occasionally, additional shipping cost may be incurred if an item is oversized. If you add a product to your cart, the shipping cost will be confirmed.

Alaska and Hawaii

Orders to be shipped to Alaska or Hawaii require additional freight charges. Please make a note in the comments field of your order if you accept additional charges or call our Customer Service at (800) 422-4389.

You will receive a shipping notification via e-mail containing the time your order was shipped along with carrier used and tracking number if applicable.

Orders Ship Complete

In order to keep costs down and to provide you with the best prices we can on products, we hold all orders to ship complete. This means if an item is backordered, we wait for the backordered item to be received by us before we ship your order out to you. Special considerations are made when a customer notifies us of the need for item(s) to be expedited.

image showing UPS Outbound Transit Days from Wurth Machinery
* Note: This map is a general representation of transit times. Actual days may vary slightly from what is shown.

It should be noted that transit days are in "business days" and don't include weekend time.
For example, a product shipped on Friday with a 2-day Transit time will arrive on Tuesday.
 

Transit Days

Transit days are a reflection of "business days" and don't include weekend time. For example, a product shipped on Friday with a 2-day Transit time will arrive on Tuesday. For quicker transit times, look to Expedited shipping options and/or Saturday delivery.

LTL Freight

What does LTL mean?


Some items in an order may be classified as "long", "bulk", or "hazardous materials" and cannot be shipped via regular UPS. They will be coded LTL (Less Than Truckload (opens in new window)) in the product definition and you will see a note of "special shipping requirements" in the product description. If at least one item on an order is coded LTL, the entire order will qualify to ship via a LTL freight line and only one freight fee will apply. LTL shipments to commercial addresses are set to a $110 flat rate and all residential shipments will charge a fee of $125. We will also change the shipping method to LTL for all heavy shipments over 300 lb and the same commercial/residential rates will apply.

Machinery Delivery Instructions

A FORKLIFT MUST BE AVAILABLE AT TIME OF DELIVERY UNLESS OTHERWISE NOTATED.

Upon arrival at your facility, please carefully inspect the packaging and contents IMMEDIATELY upon offloading equipment from the truck.  Count and inspect the goods thoroughly before signing the carrier receipts. Open the cartons if necessary.  Check the top and bottom of the packages, not just the sides.

THOROUGHLY INSPECT MACHINE AND NOTATE ANY DAMAGES PRIOR TO SIGNING BILL - DRIVER MUST WAIT

If ANY damage is found:

  1. Note on the Bill of Lading of ANY and ALL damages or irregularities to the equipment. If there is ANY damage to the packing, note this on the carrier receipt prior to signing  even if the machines does not appear to have damage.  If damage has occurred and the trucking company Bill of Lading is not noted with the damage, Wurth Louis and Company will not be responsible for any costs related to repairing the damaged equipment.
     
  2. Immediately take pictures of all damages.
     
  3. If you accept delivery with the exceptions noted on the carrier receipt, DO NOT throw away any of the crating or packing material until advised by the Wurth Louis and Company. The carrier has the right to inspect the machine and all packing to determine their liability.
     
  4. Once the machine has been accepted, there is still always the chance of concealed damage and/or missing components this MUST be reported within 24 hours of delivery.  If you find concealed damage and /or missing components, please contact Wurth Louis and Company and the Trucking Company immediately.
     
  5. Immediately notify Wurth Louis and Company of damages by telephone, contact Tammy Schachair at (800) 422-4389 ext. 2207 or email tschachair@wurthlac.com. Further instructions will be provided to you at that time and you will be advised of the next actions to be taken to resolve any damage issues.

Failure to follow these instructions will result in damage and/or loss not covered by Wurth Louis and Company/wurthmachinery.com

Additional Handling Fees

Some products, due to the nature of the material being shipped, excessive weight, or size may incur additional handling and/or freight costs. Those products and the associated costs are noted in the description for the product under the heading Additional Handling Fees and are automatically added to the freight cost in the cart.

Expedited Shipping

Merchandise needing to be shipped Next Day Air or Second Day Air may be labeled LTL or require additional freight charges. If that is the case with regards to an order you place, Customer Service will contact you with the additional charges before releasing your order for processing. Due to the hazardous nature of some of our products and/or large dimensions of boxes, we are not able to quote all Next Day Air / Second Day Air charges for your orders on the website.

All Next Day Air or Second Day Air orders should be placed before 3:00 p.m. CST to be delivered as requested. Unless Saturday delivery is specifically requested, Next Day Air and Second Day Air shipments fall under the rules of "Transit Days" which are business days and do not include weekend days.

For example, a Next Day Air shipment placed on a Friday will be delivered on the next "business day" which is Monday.

 

Returns

If you are not 100% satisfied with your purchase, you may return the new and unused item(s) within 30 days of shipment for a full credit for cost of the merchandise (shipping charges excluded) or exchange (provided the product is undamaged) by requesting a Return through the Order history page of our store. Returns can only be processed for orders with a status of
Completed (green Order Completed status image) and within 30 days of delivery. 20% restocking fee will apply. Non-stock special order items are not returnable.

Returned items must be in the original product packaging. Customer is responsible for return shipping charges, except in the following cases, in which case, we will provide you with a return shipping label:

  • defective or damaged merchandise received
  • we shipped the wrong product by our error
  • incorrect written description for the product

We cannot accept returns on special order items, items made-to-order, items with installation related damage, or items damaged during shipment back to us due to improper repacking. We cannot accept returns of items sold as "final sale" items.

All returns must be requested through our Create Return Request function available through the Order history page of our store.

Please include a copy of the original order confirmation or packing slip with any paperwork as proof of purchase.

Returns received at Wurth Machinery (Wurth Louis and Company) without a properly processed return request may be assessed a 20% restocking (processing) fee within 30 days of purchase. To avoid a restocking fee, exchange the returned merchandise for merchandise of equal or greater value at the time of return.

To Request the Return

  1. Login to your Wurth Machinery account.
  2. Click on the History button at the top of the screen to go to the Order history page.
  3. Within the order list Search Results, find the Document # / Order # for your return request.
  4. Click on the Document # / Order # link and you are taken to the Order details screen.
  5. If you are within the 30 day period for requesting a return, scroll to the bottom of the page to the "Create Return Request" area.
    1. Click the trash can icon to the left of line items you do not wish to return at this time. (If a return of these items is needed at a later date, you will be able to come back and process an additional return request.)
    2. For items to be returned now, indicate the quantity of the item to return and pick a reason for the return from the dropdown list on each line.
    3. Below the items, indicate whether you would like us to "Send replacement" or "Refund purchase (via original payment method)".
    4. In the Comments field, please provide further explanation for the return request.
    5. Click the Create return request button to create the Return Request and submit it for processing.

Your Return Request will be submitted to our systems for processing. Customer Service will review all returns and send out labels or contact you for further information as needed.

Note: After submitting item(s) for return, those item(s) will be disabled and grayed out in the Create Return Request list. No further action may be taken on those items until the prior return request is completely processed.
 
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